At 8K IPTV USA, we want you to be completely satisfied with our IPTV service. If you're not happy with your subscription, we offer a 7-day money-back guarantee on all eligible plans.

This Refund Policy explains when and how you can request a refund, what's covered, and the conditions that apply. Please read it carefully before subscribing.

We stand behind the quality of our IPTV service. If you experience technical issues that we cannot resolve within 7 days of your purchase, you may be eligible for a full refund.

• ✔ Full refund within 7 days of initial purchase
• ✔ Applies to first-time customers only
• ✔ Requires proof of unresolved technical issues
• ✔ Must contact support before requesting refund
• ✔ Refund issued to original payment method

To qualify for a refund, you must meet all of the following conditions:

• ✔ You are a first-time customer of 8K IPTV USA
• ✔ Your purchase was made within the last 7 days
• ✔ You contacted our support team to resolve the issue first
• ✔ The technical issue could not be resolved by our team
• ✔ Your account has not violated our Terms of Use
• ✔ You have not shared or resold your subscription

Refunds will NOT be issued in the following cases:

• ✖ Requests made after the 7-day refund window
• ✖ Issues caused by slow internet connection on your end
• ✖ Incompatible devices or outdated hardware
• ✖ Change of mind after successful activation
• ✖ Account suspended for violating Terms of Use
• ✖ Renewal payments (only first purchase is eligible)
• ✖ Free trials (no payment was made)
• ✖ Shared or resold subscriptions

To request a refund, follow these simple steps:

• 1. Contact our support team via WhatsApp or Email
• 2. Provide your Order ID or subscription details
• 3. Explain the issue you are experiencing
• 4. Allow our team to troubleshoot the problem first
• 5. If unresolved, request a refund within 7 days
• 6. Wait for approval and processing (3-5 business days)

Once your refund is approved, here's what to expect:

It's important to understand the difference:

• ✔ Cancellation: Stops your subscription from renewing. No refund for the current period.
• ✔ Refund: Returns your money for a recent purchase (within 7 days, with valid reason).

We kindly ask that you contact us directly before filing a chargeback with your bank or payment provider. We are committed to resolving any issues fairly and quickly.

• ✖ Unauthorized chargebacks will result in permanent account termination
• ✖ Chargeback fees may be passed on to the customer
• ✖ Fraudulent chargebacks will be reported to relevant authorities

If you have any questions about our Refund Policy or need assistance with your subscription, our support team is available 24/7:

• 📧 Email: support@8kiptvusa.us
• 📱 WhatsApp: +212 603-534716
• 🌐 Website: 8kiptvusa.us
• ⏰ Support Hours: 24/7 - Always available